Access Center Navigator

Job Summary

To enhance patient care coordination, the part-time Access Center Navigator will serve as a remote point of contact for referring physicians, patients, and caregivers, assisting with appointment scheduling, referrals, and navigating Virtua's services.

Key responsibilities

• Navigate patients through the continuum of care and coordinate appointments, referrals, and services
• Perform data entry and maintain accurate patient records while ensuring proper coding and tracking
• Follow up with patients and collaborate with providers to resolve inquiries and improve patient satisfaction

Required qualifications

• A minimum of 2-3 years of customer service or call center experience
• High school diploma or equivalent; associate's degree preferred
• Healthcare experience, including knowledge of medical terminology and managed care, strongly preferred
• Proficient in using general office equipment, including a multi-line telephone system
• Strong written and verbal communication skills, including grammar and spelling