Access Center Representative

Job Summary

A company is looking for a Flex Access Center Representative to provide support for behavioral health services.

Key Responsibilities

• Handle high-volume inbound calls and triage requests for behavioral health services
• Coordinate with clinicians to ensure timely care and manage documentation accurately
• Monitor service level agreements and provide shift-level support, including training and performance reporting

Required Qualifications

• Minimum of 2 years experience in an Access Center Intake/Prep role
• Basic understanding of hospital and behavioral health systems
• Proficiency in Microsoft Office, Outlook, Adobe, and CRM/contact center platforms
• High school diploma required; college degree preferred
• Ability to work flexible hours, including weekends