Access Center Representative

Job Summary

A company is looking for an Access Center Representative to serve as the primary point of contact for individuals seeking behavioral health services.

Key Responsibilities

• Handle a high volume of calls related to accessing behavioral health services
• Prioritize cases based on shifting needs and resources
• Document all requests and encounters into a database

Required Qualifications

• 1-2 years of recent customer service experience
• 1-2 years of previous call center experience, strongly preferred
• Strong computer skills; ability to work with multiple systems
• Prior experience with contact center systems or customer relationship databases
• Knowledge of medical and/or psychiatric terminology strongly preferred