Access Control Software Support Specialist

Job Summary

Providing technical support for clients using Access Control products, the full-time Access Control Software Support Specialist will assist customers through phone and email support, troubleshoot software and hardware issues, and ensure a high-quality support experience in a remote environment.

Key responsibilities

• Provide customer support through inbound phone and email channels
• Troubleshoot access control, gate, keypad, controller, and integration issues
• Support new client onboarding, installation, and go-live activities

Required qualifications

• A bachelor's degree in Business Applications, Computer Science, or a related field is desired but not required
• At least 2 years of on-the-phone product support experience in a customer support or technical support position preferred
• Strong troubleshooting and problem-solving skills
• Experience supporting customers in a SaaS or technology-driven environment
• Ability to work effectively in a fast-paced environment and manage competing priorities