Access Navigator

Job Summary

A company is looking for an Access Navigator to assist patients and referring physicians in navigating healthcare services.

Key Responsibilities

• Serve as a point of contact for patients and referring physicians, facilitating appointments and referrals
• Perform data entry and maintain accurate patient records while ensuring proper tracking of leads
• Conduct follow-ups with patients and collaborate with healthcare providers to enhance patient care

Required Qualifications, Training, and Education

• A minimum of 2-3 years of customer service or call center experience
• High school degree or equivalent; associate's degree preferred
• Healthcare experience including knowledge of medical terminology and managed care is strongly preferred
• Understanding of insurance plans and financial assistance programs
• Ability to use general office equipment, including a multi-line telephone system