Access Services Representative

Job Summary

To ensure timely access to care for patients, the full-time Access Services Representative will respond to physician needs, manage appointment scheduling, and maintain communication with patients and providers in a remote work environment for candidates in the MA/CT area.

Key responsibilities:

• Responds to needs of physicians and community providers to facilitate patient access to care
• Provides prompt and professional responses to appointment requests via various communication methods
• Engages directly with patients to support timely and appropriate appointment scheduling

Required qualifications:

• Two years of experience in a physician office or customer service setting
• GED or HiSET certification
• Completion of a medical terminology course or willingness to complete one within a year of hire
• Proficiency in using computer applications relevant to the role
• Ability to communicate effectively in English; Spanish proficiency is a plus