Access Services Representative

Job Summary

To ensure timely access to care for patients, the full-time Access Services Representative will engage with physicians and patients, manage appointment scheduling, and maintain accurate documentation in a remote work environment for candidates located in the MA/CT area.

Key responsibilities:

• Responds to requests from physicians and community providers to facilitate patient access to care
• Provides prompt and courteous appointment scheduling responses through various communication channels
• Engages directly with patients to support efficient appointment scheduling and ensure accurate clinic information

Required qualifications:

• Two years of experience in a physician office or customer service setting
• Completion of a medical terminology course or willingness to complete one within the first year of hire
• GED or HiSET
• Ability to communicate effectively in English; Spanish proficiency is a plus
• Proficiency in using phone, computer, and related technology