Access Specialist

Job Summary

A company is looking for an Associate Access Specialist (Remote).

Key Responsibilities

• Answers inbound and outbound calls efficiently while scheduling appointments and addressing customer needs
• Captures customer information and documents messages for clinic staff and providers
• Schedules patient appointments in electronic systems, prioritizing health concerns and providing relevant information to customers

Required Qualifications

• High School Diploma or GED
• 1 year of relevant work experience
• Basic knowledge of patient scheduling and call center etiquette
• Understanding of customer service principles
• Ability to navigate complex situations and make effective decisions