Access Specialist

Job Summary

Access Specialist, a full-time position, provides patient and provider support through inbound and outbound calls, schedules appointments, and addresses customer needs with occasional guidance.

Key Responsibilities

• Answers calls efficiently for multiple areas while ensuring customer needs are met
• Schedules patient appointments and captures customer information accurately using messaging systems
• Provides information regarding appointment processes, locations, and other related inquiries

Required Qualifications

• High School Diploma or GED
• At least 1 year of relevant work experience
• Basic knowledge of patient scheduling systems and procedures
• Fundamental awareness of customer service and call center etiquette
• Ability to handle patient inquiries and provide information effectively