Access Specialist

Job Summary

Providing essential support to patients and providers, the full-time remote Access Specialist will manage inbound and outbound calls, schedule appointments, capture messages for clinic staff, and address customer needs while ensuring adherence to division guidelines.

Key responsibilities

• Answers calls efficiently, utilizing standard greetings and ensuring accurate assistance to customer requests
• Schedules patient appointments in electronic systems, prioritizing health concerns and educating patients on processes
• Documents customer information and communicates effectively with clinic staff and providers regarding patient needs

Required qualifications

• High School Diploma or GED
• Minimum of 2 years of relevant work experience
• Fundamental awareness of patient scheduling systems
• Basic knowledge of call center etiquette and customer service principles
• Ability to handle complex situations and make sound decisions under guidance