Access Specialist

Job Summary

Providing essential support to patients and providers, the full-time remote Associate Access Specialist will manage inbound and outbound calls, schedule appointments, capture messages for clinic staff, and address customer needs while making sound decisions in complex situations.

Key responsibilities

• Answers calls efficiently for multiple areas, ensuring effective communication and customer service
• Schedules patient appointments using electronic systems, prioritizing health concerns according to urgency
• Documents customer information and provides accurate details regarding appointment logistics and processes

Required qualifications

• High School Diploma or GED
• Minimum of 1 year of relevant work experience
• Basic knowledge of patient scheduling systems and call center etiquette
• Understanding of customer service principles and patient satisfaction processes
• Ability to handle complex situations and make informed decisions