Access Specialist - NC

Job Summary

Providing essential screening and referral services, the full-time Access Specialist - NC will manage calls from members seeking health and behavioral health services, ensuring accurate triage and scheduling while working remotely.

Key responsibilities:

• Conduct initial screenings and referrals for health, mental health, and substance use treatment needs
• Assist with authorizations and admissions to various healthcare facilities as needed
• Input and manage data accurately in electronic records while maintaining confidentiality and compliance with relevant laws

Required qualifications:

• Bachelor's Degree in a related field or Licensed Practical Nurse (LPN) with at least two years of healthcare or mental health experience
• Sound knowledge of health, mental health, substance use, and developmental disabilities
• Proficiency in call center functions and understanding of confidentiality laws
• Ability to handle stressful situations and provide technical assistance to members and providers
• Excellent computer skills with the ability to multitask effectively