Accessibility Support Assistant

Job Summary

To deliver exceptional support to customers with disabilities, the part-time Accessibility Customer Support Assistant (Contract) will monitor inquiries, troubleshoot technical issues, and collaborate with cross-functional teams while working remotely throughout the U.S.

Key responsibilities

• Monitor and respond to customer inquiries via email, Salesforce, and AccessText Network
• Troubleshoot technical issues and provide step-by-step guidance to resolve customer concerns
• Collaborate with cross-functional teams to escalate and resolve customer issues efficiently

Required qualifications

• Excellent problem-solving and troubleshooting skills with a customer-centric approach
• Organizational skills to manage multiple customer requests simultaneously
• Ability to work independently and collaboratively through a high volume of requests
• Experience handling sensitive customer information with care
• Ability to manage multiple deadlines and meet service level agreements (SLAs)