Account Activation Manager

Job Summary

Detail-oriented and proactive, the full-time Account Activation Manager will own the onboarding process for new accounts, ensuring they are fully verified, set up, and actively utilizing the product in a remote environment.

Key responsibilities

• Manage the entire onboarding process from sign-up to full account establishment, ensuring customer satisfaction and engagement
• Drive business verification and account setup, including linking banks and funding accounts, while maintaining customer communication
• Monitor daily activity reports to identify and resolve issues that may hinder account activation and usage

Required qualifications

• 2+ years of experience in onboarding, activation, or SMB account management within a fintech or high-volume B2B environment
• Strong attention to detail and a deep understanding of product mechanics for effective troubleshooting
• Comfort with high-volume outreach through calls, emails, and screenshares on a daily basis
• Familiarity with payment processes and the ability to diagnose transaction issues
• Demonstrated ability to communicate technical concepts to numerate customers effectively