Account Administration Representative

Job Summary

To support the California Service Center, the full-time remote Account Administration Representative will manage account maintenance, billing, reconciliation, and customer service activities, ensuring accurate eligibility determination and timely processing of member data.

Key responsibilities:

• Identifying and reconciling billing payments to maintain accurate membership records
• Setting up and maintaining member data, including processing enrollments and terminations
• Interacting with benefit administrators to resolve inquiries and ensure compliance with Health Plan policies

Required qualifications:

• Proficiency in math, data entry, typing, spelling, and grammar
• Demonstrated ability to work in a team-based environment
• Successful customer service track record
• Computer experience in a PC Windows-based environment
• Willingness to learn new tasks and adapt to changing business requirements