Account Advisor

Job Summary

Providing fast, friendly, and accurate service, the full-time remote Account Advisor will support business development, achieve sales objectives, and manage customer accounts while working within a dynamic call center environment.

Key responsibilities

• Process incoming orders accurately and efficiently using the automotive components catalog
• Troubleshoot customer service issues, including returns and warranties, while promoting the use of the online system
• Solicit sales from dormant customers and assist Account Managers with daily correspondence and account management

Required qualifications

• High school diploma required
• Extensive knowledge of factory European Electronic Parts Catalogs
• Background in auto parts distribution, particularly German and Swedish wholesale parts, is a significant plus
• Ability to multi-task and prioritize customer issues effectively
• Proficiency in PC-based communications and MS Office applications