Account Associate

Job Summary

Serving as the primary point of contact for an assigned portfolio of managed services customers, the full-time Account Associate will build strong relationships, coordinate customer needs, and identify growth opportunities while working remotely.

Key Responsibilities

• Act as the main point of contact for assigned accounts, ensuring customer needs are met
• Build and maintain strong relationships through regular communication and proactive outreach
• Prepare and present quotes for managed services, monitor customer health, and identify opportunities for account growth

Required Qualifications

• 2+ years of experience in account management, customer success, inside sales, or client services
• Experience with Managed Services Providers is a plus
• Proficient in Microsoft Office Suite; experience with Salesforce and/or ConnectWise is a plus
• Strong customer service and relationship-building skills
• Highly organized with strong attention to detail and time management skills