Account Associate, Mid-Market

Job Summary

Managing a diverse portfolio of Enterprise customers, the full-time Account Associate, Mid-Market will drive renewal strategies, optimize customer value through the Atlassian product suite, and collaborate with Sales Teams to enhance business growth, all while working in a remote environment.

Key responsibilities

• Deliver best-in-class Net Retention and Gross Retention rates through effective communication and risk mitigation
• Partner with Sales Teams on account planning to drive growth across the total book of business
• Understand customer business priorities to discover cross-sell and upsell opportunities while managing the contract lifecycle

Required qualifications

• 3+ years of experience in account management, customer success, or sales with Enterprise (Fortune 1000) customers, preferably in B2B SaaS
• Background in consultative sales with an emphasis on discovery and navigating complex business needs
• Proven success in building strong relationships and managing competing priorities in a high-growth environment
• Familiarity with the Atlassian product suite and experience with CRM tools like Salesforce
• Interest in agile methodologies, project management, and IT service management