Account Coordinator

Job Summary

Monitoring client accounts and processing updates, the full-time remote Account Coordinator on the Queue Team will manage client holds and closures while ensuring excellent customer service and communication with agents.

Key responsibilities

• Monitor and process client holds and closures, coordinating updates with active agents
• Maintain high levels of customer service and provide support to both internal and external customers
• Identify issues, facilitate solutions, and follow up to confirm resolution while ensuring accuracy and productivity in daily activities

Required qualifications

• High School Diploma or equivalent is required
• Previous customer service, recovery, collections, or remarketing experience
• Proficiency in Microsoft Office products and familiarity with various computer systems
• Strong organizational skills and ability to communicate effectively
• Commitment to company policies, procedures, and ethical standards