Account Coordinator

Job Summary

Monitoring client accounts and processing updates, the full-time remote Account Coordinator on the Queue Team will manage client holds and closures, coordinate with agents, and ensure excellent customer service.

Key responsibilities:

• Monitor and process client holds and closures
• Coordinate new client updates with active agents
• Identify issues, facilitate solutions, and ensure follow-up for resolution

Required qualifications:

• High School Diploma or equivalent required
• Previous experience in customer service, recovery, collections, or remarketing preferred
• Proficient in Google products and competent office skills required
• Ability to implement and adhere to company policies and procedures
• Commitment to professional excellence and teamwork