Account Coordinator

Job Summary

Working remotely in a full-time capacity, the Account Coordinator will manage new account entries, troubleshoot assignment errors, and coordinate recovery agents while maintaining high accuracy and productivity in a fast-paced environment.

Key responsibilities:

• Review and reassign declined assignments to recovery vendors or determine exceptions
• Maintain quick assignment turnaround and manage recovery agents as needed
• Act as a liaison between clients and recovery vendors, identifying and resolving issues within the queue

Required qualifications:

• High School Diploma or equivalent; Bachelor's degree preferred
• Previous experience in customer service, recovery, collections, or remarketing preferred
• Proficiency in Google applications such as Gmail, Docs, and Sheets
• Strong organizational skills and ability to implement company policies
• Commitment to company values and professional excellence