Account Coordinator, Repo

Job Summary

Providing exceptional customer service, the full-time Account Coordinator, Repo will support the Repo Team by managing client interactions, facilitating recovery processes, and ensuring accurate reporting while working remotely.

Key responsibilities

• Maintain excellent customer service and provide strong telephone support to clients and recovery vendors
• Review and process incoming recoveries, ensuring timely follow-up on fee approvals and voluntary assignments
• Act as a liaison between clients and recovery agents, monitoring accounts and addressing client requests related to recovery operations

Required qualifications

• High School Diploma or equivalent; Bachelor's degree preferred
• Previous experience in customer service, recovery, collections, or remarketing preferred
• Proficiency in using Google applications such as Gmail, Docs, and Sheets
• Strong organizational skills and ability to communicate effectively
• Commitment to company values and business ethics