Account Delivery Manager

Job Summary

Managing a multi-year Application Support and SRE outsourcing engagement for a Fortune 100 client, the full-time Account Delivery Manager will oversee client governance, team performance, and financial metrics while driving innovations and maintaining strong client relationships.

Key responsibilities

• Govern and represent the account in client forums and reviews, ensuring alignment with client expectations
• Lead globally distributed technical delivery teams across various programs and infrastructure services, focusing on customer success and contractual commitments
• Manage overall P&L for the account, driving cost optimization initiatives and collaborating with sales to grow the account globally

Required qualifications

• Engineering or similar advanced educational degree
• Minimum of 12+ years of experience in account management and delivery of Application Support and SRE solutions
• Proven track record in managing large-scale outsourcing contracts with a focus on client satisfaction and financial metrics
• Experience with automation-led infrastructure delivery and ITIL processes
• Strong business acumen with the ability to build relationships at the CIO and department head levels