Account Director

Job Summary

Driving growth across mid-tier accounts, the full-time Account Director will manage expansion revenue targets through upselling and cross-selling, collaborating with Customer Success Managers to enhance account health and retention in a remote setting.

Key responsibilities:

• Own expansion revenue targets for assigned tier 2 customer accounts, achieving GRR and NRR goals
• Manage the expansion pipeline, ensuring accurate forecasting and documentation as deals progress
• Lead expansion conversations with customers, including discovery, value-selling, and closing deals

Required qualifications:

• 3+ years of experience in mid-market or enterprise account growth within a SaaS or B2B environment
• Proven track record of closing renewals, upsell, and cross-sell opportunities
• Strong ability to work collaboratively in a team-based account model
• Experience managing a pipeline and maintaining CRM hygiene
• Analytical mindset with the ability to identify trends and actionable insights