Account Executive / Customer Success Manager

Job Summary

A company is looking for an Account Executive / Customer Success Manager.

Key Responsibilities

• Own a portfolio of 50 customers and drive adoption, retention, and ongoing success
• Conduct onboarding, health checks, and quarterly business reviews (QBRs)
• Identify and support upsell and cross-sell opportunities in collaboration with Sales

Required Qualifications

• 3-6 years of experience in a Customer Success or Account Management role in SaaS
• Experience with CRMs and customer success tools
• Ability to advocate for customer needs with technical or product teams
• Proactive and growth-minded approach to driving impact
• Familiarity with SaaS usage metrics