Account Executive for Retention

Job Summary

A company is looking for an Account Executive focused on Retention & Upsell.

Key Responsibilities

• Meet or exceed monthly targets for retention rate, churn reduction, and upsell revenue
• Maintain accurate CRM records including customer interactions, account status, and opportunity pipeline
• Proactively contact at-risk merchants to understand concerns and deliver tailored solutions

Required Qualifications

• 1-3+ years of experience in payment processing, fintech, SaaS account management, customer success, or inside sales
• High school diploma or equivalent