Account Executive II
Job Summary
Collaborating with clients and internal teams, the full-time Account Executive II will manage client relationships, ensure satisfaction, and serve as the main point of contact for inquiries while working remotely.
Key responsibilities
- Oversee and maintain all aspects of client relationships and satisfaction
- Provide monthly business reviews and ensure prompt resolution of client inquiries and concerns
- Train new staff members within the client's organization and stay informed on industry changes
Required qualifications
- High School Diploma or equivalent
- 3+ years of experience in mortgage servicing or mortgage banking
- 3+ years of customer service experience
- Proficient knowledge of LPS/MSP systems and Microsoft Office applications
- Strong negotiation, mediation, and vendor/client management skills
Complete Job Description
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