Account Follow-Up Representative

Job Summary

Working remotely, the full-time Account Follow-Up Representative I will review and resolve outstanding insurance balances for hospital patient accounts, conducting research and managing claims to ensure timely resolution of accounts receivable.

Key responsibilities

• Timely follow-up on hospital patient accounts, verifying claim payment status and documenting steps taken for resolution
• Manage an average of 30-40 patient accounts per workday and address assigned payor denials within 48 hours
• Communicate effectively with insurance companies to facilitate payment of outstanding balances and perform research on patient accounts

Required qualifications

• High School diploma or equivalent required; 1+ years of experience in a related field or recent completion of Medical Billing and Coding coursework accepted
• Knowledge of computer applications, including Excel, Word, and database software
• Ability to work independently and as part of a team while managing time effectively
• High-speed internet access (minimum 300 Mbps download speed) and a smartphone for Multi-Factor Authentication
• Detail-oriented with strong organizational skills and the ability to multi-task