Account Management Advisor

Job Summary

Providing exceptional customer support, the remote Account Management Advisor will manage account reviews, troubleshoot issues, and maintain effective relationships with end users and direct customers while working part-time on an hourly basis.

Key responsibilities:

• Answer inbound calls and respond to emails while troubleshooting device issues
• Assist with account management tasks, including replacing devices and renewing lines of service
• Maintain accurate records of customer communications and escalate issues as needed

Required qualifications:

• High School Diploma or GED; some college preferred
• Previous help desk or call center experience preferred
• Excellent digital navigation skills
• Self-motivated with strong time-management skills
• Ability to handle change and multiple responsibilities