Account Management Analyst

Job Summary

A company is looking for an Account Management Analyst to support the Account Management team in daily operations and client interactions.

Key Responsibilities

• Monitor and manage case queues, ensuring inquiries are triaged and resolved in the CRM
• Assist in reporting performance metrics and maintain accurate documentation for claims and account management
• Act as a liaison between Account Management and Claims teams to ensure documentation is complete and accurate

Required Qualifications

• 1+ years of relevant experience in Account Management, customer service, or benefits management
• Preferred associate or bachelor's degree, but not required
• Strong organizational and prioritizing skills with the ability to multitask
• Ability to use independent judgment in managing client and broker relationships
• Above average analytical and problem-solving skills