Account Management Coordinator

Job Summary

To support client success through expert coordination and strategic problem-solving, the remote Account Management Coordinator will manage client onboarding, monitor performance, and resolve complex issues while collaborating with various business functions.

Key responsibilities

• Ensure client satisfaction by collaborating across business functions and following through on outstanding items until resolution
• Monitor client performance to confirm expectations are consistently met while maintaining accurate client records
• Resolve complex issues by researching, accessing necessary resources, and escalating to appropriate internal experts

Required qualifications

• 1+ years of experience in health insurance, employee benefits, human resources, or the healthcare industry
• Experience onboarding new clients and providing account-based service preferred
• Comfort working with HR Directors and Executives
• Strong collaboration abilities to work effectively across business functions
• Proactive problem-solving mindset with the ability to work independently and as part of a team