Account Management Director

Job Summary

A company is looking for an Account Management Director to enhance customer satisfaction and retention through the elluminate software platform.

Key Responsibilities

• Develop and manage trusted advisor relationships with customers throughout the customer lifecycle
• Collaborate with client leadership to translate strategic direction into actionable outcomes
• Analyze and resolve customer requests and feedback to improve client experience

Required Qualifications

• Bachelor's degree in sciences, business, computer science, communications, or related field preferred
• 3+ years of experience implementing SaaS and/or enterprise software applications
• 2+ years of cross-functional program/project experience with a track record of execution
• Clinical Data Management and/or clinical programming experience preferred
• Knowledge of pharma and life sciences industry standards