Account Management Director

Job Summary

Leading a team of Account Managers, the remote Director, Account Management Lead will drive client satisfaction and revenue growth by managing high-value partnerships, providing strategic consultation, and leveraging data insights to optimize client outcomes.

Key responsibilities

• Manage a team of account managers to enhance customer satisfaction and increase platform adoption
• Analyze client data to recommend solutions and develop eCommerce strategies aligned with client objectives
• Collaborate with internal teams to advocate for client needs and influence product and business decisions

Required qualifications

• 10+ years of experience in Account Management, Client Success, or Consulting with leadership experience
• Proven track record managing large enterprise clients and achieving revenue targets
• Highly analytical with the ability to interpret complex data and drive strategic decisions
• Exceptional communication and presentation skills for influencing executive-level audiences
• Comfortable thriving in a fast-paced, dynamic environment with a focus on continuous improvement