Account Management Lead
Job Summary
Owning the post-sale customer journey, the full-time remote Account Management Lead will manage onboarding, retention, and customer satisfaction for institutional accounts and specialty pharmacies, ensuring they realize the benefits of an AI-centric solution.
Key responsibilities
- Oversee onboarding and asset creation for new accounts, ensuring quick activation and usage
- Monitor account health, conduct structured check-ins, and manage win-back outreach for churned accounts
- Collect and prioritize customer feedback to inform product development and enhance customer experience
Required qualifications
- 5+ years of experience in account management or clinical operations, preferably in healthcare SaaS or health tech
- Strong understanding of provider workflows and direct experience with prior authorization or revenue cycle
- Proven track record of managing onboarding, retention, or customer satisfaction processes
- Excellent communication skills, capable of engaging with various stakeholders
- Comfortable with data analysis and using AI tools to enhance workflows
Complete Job Description
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