Account Management Lead
Job Summary
Managing a portfolio of customers, the full-time Account Management Lead will oversee onboarding, support platform engagement, and drive renewals and expansion opportunities in a remote environment.
Key responsibilities
- Manage customer relationships from onboarding through renewal and expansion
- Help customers adopt the platform by aligning product usage with their marketing goals
- Collaborate with internal teams to deliver strategies, reporting, and actionable recommendations
Required qualifications
- 4+ years of experience in account management or customer success for a B2B SaaS or subscription-based business
- Proven experience managing renewals, retention, and revenue growth
- Ability to lead value-based retention conversations with multiple stakeholders
- Demonstrated capability to drive customer adoption and engagement
- Strong skills in interpreting performance data and translating insights into business recommendations
Complete Job Description
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