Account Management Manager

Job Summary

A company is looking for a Manager of Account Management to lead the newly established Account Management function.

Key Responsibilities

• Lead and develop a team of 4-6 Account Managers, setting expectations and fostering a productive environment
• Design and implement the operating model for Account Management, including frameworks and playbooks for renewals and expansions
• Drive strategic account outcomes by maintaining involvement in high-stakes renewals and guiding team members on deal strategies

Required Qualifications

• 7-10+ years of experience in account management or customer success in B2B SaaS, with at least 2-3 years in a management role
• Proven track record of building or scaling an Account Management or Customer Success function
• Demonstrated history of meeting team-level retention and expansion targets
• Strong commercial instincts and experience engaging with senior marketing and data science stakeholders
• Ability to partner effectively with technical and strategic teams, translating technical value into commercial outcomes