Account Management Manager

Job Summary

Leading a dedicated team, the full-time remote Account Management Manager will oversee client relationships, drive renewals and upsells, and enhance account management practices to maximize customer value and retention.

Key responsibilities

• Manage and support account management representatives to ensure a deep understanding of client needs and goals
• Develop trusted advisor relationships with senior client stakeholders to identify sales opportunities
• Recruit, hire, and nurture a high-performing account management team while tracking operational metrics

Required qualifications

• 3+ years of experience leading SMB and Mid-Market account management teams
• Proven experience managing a gross revenue quota of $5M+ annually
• Strong familiarity with negotiating deals in the range of $20-75k
• Hands-on leadership style with a focus on team development and performance tracking
• Analytical mindset with the ability to turn metrics into actionable insights