Account Management Manager

Job Summary

Managing a team of Account Managers and Account Specialists, the full-time Manager of Account Management will oversee service delivery to retirement plan sponsors, advisors, and TPAs in a hybrid work environment.

Key responsibilities

• Implement service strategies and manage team activities to achieve departmental goals
• Resolve escalated issues and make process decisions while building relationships with internal and external customers
• Recruit, train, coach, and mentor team members while evaluating performance and making compensation recommendations

Required qualifications

• Bachelor's degree in business or related field, or equivalent work experience
• Seven years of retirement industry experience, including supervisory experience
• Strong leadership skills to manage complex relationships
• Critical thinking and decision-making skills for managing multiple projects
• Ability to grasp technical concepts and explain them to internal and external customers