Account Management Specialist

Job Summary

Supporting client onboarding and managing day-to-day account relationships, the remote Account Management Specialist will focus on driving retention and satisfaction for small-to-mid-sized accounts while collaborating with cross-functional teams.

Key responsibilities

• Support onboarding for new partners, ensuring smooth implementation and adoption
• Manage a portfolio of small-to-mid-sized accounts and respond to partner inquiries
• Monitor account health metrics and assist with revenue growth initiatives

Required qualifications

• 1-3 years of experience in SaaS account management, customer success, or a related customer-facing role
• Experience managing smaller accounts or supporting senior team members in a client-facing capacity
• Metrics-driven with a focus on retention, adoption, and revenue goals
• Energetic, proactive, and highly coachable team player
• Comfortable learning new systems and communicating with product and engineering teams