Account Management Support Representative

Job Summary

Managing a book of business for existing accounts, the full-time remote Account Management Support Representative will conduct regular status meetings with customers, support dedicated service managers, and manage pricing and service-related activities.

Key responsibilities

• Conduct regular status meetings with customers to understand their needs and align them with the organization's product/service strategies
• Manage pricing and service-related activities while collaborating with dedicated service managers and specialists
• Create and run monthly/quarterly reports and respond to escalated issues as needed

Required qualifications

• High school diploma or equivalent
• Proficiency in MS Excel, Word, and Outlook
• At least 1 year of account management or sales experience preferred
• Background in commissioned, tangible product sales is advantageous
• Experience in identifying and closing new business opportunities