Account Management Support Specialist

Job Summary

A company is looking for an Account Management Support Specialist to assist in client data management and support throughout the client partnership lifecycle.

Key Responsibilities

• Collaborate with the Implementation team to manage client data, surveying, and reporting requests
• Configure, test, and validate member experience products using software tools
• Provide first-level support for client inquiries and troubleshoot issues as needed

Required Qualifications

• 1-2 years of relevant experience in information technology, healthcare, project management, or operations
• Working knowledge of technical concepts such as software, databases, and APIs
• Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)
• Knowledge of Health Plans and member experience is preferred
• Bachelor's degree in a related field is preferred but not required