Account Management Team Lead

Job Summary

A company is looking for an Account Management Team Lead for NORAM.

Key Responsibilities

• Lead, coach, and develop a team of Account Managers, setting clear goals and conducting performance reviews
• Monitor team performance and customer health metrics, reporting trends and opportunities to senior leadership
• Handle escalations and support Account Managers through complex customer situations and high-stakes retention conversations

Required Qualifications

• 7+ years of experience in hospitality or hospitality technology, with a strong foundation in hotel operations
• 2+ years of experience leading and managing a customer success or account management team
• Deep understanding of hotel operations and ability to engage in strategic advisory conversations
• Strong analytical mindset with the ability to build and interpret reports in Salesforce and Zendesk
• Self-motivated with excellent time and project management skills in a fast-paced remote environment