Account Management Team Lead

Job Summary

Leading a team of account managers, the full-time remote Account Management Team Lead will mentor team members while managing a portfolio of approximately 60 clients, focusing on relationship building, issue resolution, and customer retention.

Key responsibilities

• Manage a small book of business while establishing and maintaining strong client relationships
• Serve as the first line of defense for escalations and high-risk accounts, proactively resolving issues to support client satisfaction
• Conduct regular business review meetings with clients to discuss performance metrics and provide recommendations

Required qualifications

• 4+ years of experience in Account Management, preferably within a SaaS environment with a background in Digital Marketing
• Strong communication skills with the ability to build rapport and influence stakeholders
• Proven track record in customer retention and strategic growth initiatives
• Demonstrated emotional intelligence and ability to navigate challenging conversations
• Critical thinking and problem-solving skills to develop impactful solutions