Account Management Team Manager

Job Summary

Leading the Account Management function within the Experiential Learning Cloud (ELC) Student Success team, the full-time remote Manager of Account Management will oversee the team while personally managing a strategic portfolio of customer accounts, focusing on achieving renewal, migration, and expansion targets.

Key Responsibilities

• Lead, coach, and develop the ELC Account Management team through regular performance reviews and career development conversations
• Accountable for individual and team quota attainment by monitoring performance metrics and providing coaching to improve outcomes
• Manage a strategic portfolio of customer accounts, handling renewals, migrations, and expansion opportunities to meet individual quotas

Required Qualifications

• 5+ years in account management, customer success, or renewals within B2B SaaS, including at least 2 years in a management role
• Experience managing a distributed or international team with flexibility to work evening hours to support ANZ operations
• Proven track record of achieving renewal and retention targets while coaching team members through escalations
• Familiarity with Salesforce or comparable CRM; experience in higher education or clinical education software is a plus
• Strong communication skills to represent the team to senior leadership and address escalated customer issues directly