Account Manager

Job Summary

A company is looking for an Account Manager to drive customer success through account management and support.

Key Responsibilities

• Handle renewals for smaller or straightforward accounts and monitor account health
• Assist customers with troubleshooting related to contract terms and platform functionality
• Maintain CRM systems with renewal activities and customer interactions for efficiency

Required Qualifications

• 1+ years of experience in a SaaS account management role focused on renewals
• Proficiency in Salesforce
• Self-motivated and able to work independently
• Eager to learn product functionality and troubleshooting techniques
• Adaptable and capable of thriving in a fast-paced, dynamic environment