Account Manager

Job Summary

A company is looking for an Account Manager (EST and CST) to manage customer accounts and drive business growth.

Key Responsibilities

• Build and maintain relationships with customers to drive growth and retention
• Manage renewals, contract negotiations, and identify upsell opportunities
• Collaborate cross-functionally to identify growth opportunities and provide feedback for process improvements

Required Qualifications

• 3+ years of experience in Sales or Customer Success/Account Management
• Proven experience managing customer renewals and upsells with SaaS products
• Ability to manage a large book of business effectively
• Experience using CRM software and Microsoft Office Suite
• Strong organizational skills and ability to manage multiple tasks and deadlines