Account Manager

Job Summary

A company is looking for an Account Manager to join their Customer Success team.

Key Responsibilities

• Manage 60-70 accounts, focusing on customer retention and revenue growth
• Document all customer interactions in CRM and measure product KPIs
• Support customers throughout their journey, ensuring successful product adoption and resolution of technical issues

Required Qualifications

• Over 4 years of experience in customer-facing roles within enterprise software or SaaS
• Proven success in leading customer engagements and fostering B2B/B2C relationships
• Proficient in aligning technical concepts with business needs and presenting to diverse stakeholders
• Strong operational discipline with an analytical, process-oriented mindset
• Demonstrated ability to excel in a collaborative team environment