Account Manager

Job Summary

A company is looking for an Account Manager who is customer-centric and proactive in driving growth and innovation.

Key Responsibilities

• Proactively manage a diverse portfolio of 100+ local businesses, ensuring their success and maintaining a targeted net retention rate
• Lead performance reviews with clients to demonstrate value, analyze ROI, and align solutions with their business goals
• Collaborate with various teams to ensure seamless execution and address potential churn risks or technical hurdles

Required Qualifications

• 2 or more years of experience as a Client Success Manager / Account Manager in a SaaS organization, marketing agency, or tech startup
• Experience working with a high volume of clients
• Ability to work in a fast-paced environment and adapt to changing priorities
• Familiarity with CRM platforms, ideally Salesforce
• Demonstrates honesty, integrity, and the ability to build long-term client partnerships