Account Manager

Job Summary

A company is looking for an Account Manager to manage and nurture relationships with key customers, focusing on customer retention and growth.

Key Responsibilities

• Nurture and develop strong relationships with customers through proactive communication to ensure satisfaction and growth
• Effectively manage contract renewals and re-negotiations while growing account revenue through up-sell and cross-sell efforts
• Monitor account risks and maintain regular communication with key contacts and decision makers

Required Qualifications

• 2-3 years of experience in Account Management, Customer Success, Sales, or Business Development
• Knowledge of web-based software as a service (SaaS)
• Experience in developing relationships and providing strategic advice to Director and Executive-level contacts
• Proven negotiation skills and ability to understand client decision-making processes
• Experience in email or digital marketing is a plus