Account Manager

Job Summary

A company is looking for an Account Manager responsible for managing and nurturing relationships with key customers to ensure retention and growth.

Key Responsibilities:

• Nurture and develop strong relationships with customers through proactive communication to ensure satisfaction and high renewal rates
• Manage contract renewals and grow account revenue through up-sell and cross-sell efforts
• Monitor and mitigate risk among the account base while collaborating with other departments to enhance customer experience

Required Qualifications:

• 2-3 years of experience in Account Management, Customer Success, Sales, or Business Development
• Knowledge of web-based software as a service (SaaS)
• Experience in developing relationships with Director and Executive-level contacts
• Proven negotiation skills and ability to understand client decision-making processes
• Experience in email or digital marketing is a plus